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TOPIC: '500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools

'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 3 years 6 days ago #490

Hello,

I have successfully installed and configured the free RC & LB Tools v2 in WHMCS. But entering the 'Configure Addon' area doesn't work any more. Clicking on it returns following:
Forbidden

You don't have permission to access /**/****/configaddonmods.php on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

I have same IP and etc.

Any idea?

Cheers.
Last Edit: 3 years 6 days ago by Marco.
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'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 3 years 6 days ago #491

  • Marco
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Hi,

This sounds like a wrong file or directory permission. If you have changed your default admin folder, make sure that directory permission is set to 755 and for php files 644

Regards,
Marco
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The following user(s) said Thank You: SuperRCMods

'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 3 years 6 days ago #492

Marco wrote:
make sure that directory permission is set to 755 and for php files 644
They are, haven't changed anything there. Maybe I shall try to reissue license?
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'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 3 years 6 days ago #493

  • Marco
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It is not an issue related to the license. The error message:
Forbidden
You don't have permission to access /**/****/configaddonmods.php on this server.

is related to a wrong file/directory permission or you may have in place an .htaccess file that avoids access for everybody.

Regards,
Marco
Last Edit: 3 years 6 days ago by Marco.
The administrator has disabled public write access.
The following user(s) said Thank You: SuperRCMods

'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 1 year 6 months ago #719

I'm having the same problem after upgrading to the latest RAM DNS, anyone find a solution?
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'500 Internal Server Error' when clicking on 'Configure Addon' at RC & LB Tools 1 year 6 months ago #720

  • Marco
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  • Karma: 16
Hi Justin,

What is exactly the problem you are facing with the RAM Dns Manager Interface? This post refers to the FREE Tools Addon.

For any kind of issues with the RAM Dns Module, please activate Display Errors in Setup -> General Settings -> TAB "Other" and provide the error message by opening a support ticket with us.

Regards,
Marco
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