Dear community and team at Reseller Club, many thanks for your help in similar occasions.
I am trying to grasp some concepts about the resellers. I bought a RRD package, but this is for WHM resellers.
I am concerned about the LOGICBOXES/RESELLERCLUB'S resellers, that is, the resellers that can also sell VPS, Certificates, Sitebuilder, etc.
How does the WHMCS updates his transactions data, for resellers of this sort? How should I configure it? Because resellers will have a credit WITH ME, but their final customers will have a credit with THEM, and the orders will belong to THOSE final customers, so actually even if I setup a discount for my reseller, HIS CUSTOMERS will be BUYING AS INDEPENDENT CUSTOMERS AND NOT THROUGH MY PAYMENT SYSTEM, and hence the reseller's transactions would not be reflected in my WHMCS.....
Or the resellers group is an EXCEPTION for me to manage EVERYTHING INSIDE MY WHMCS, and must I in reality come to my orderbox and TREAT MY RESELLERS IN THE ORDERBOX?
I truly appreciate your help with these concepts, I hope I'm not abusing of your time.
David López-Sebastián Schrimpff
The administrator has disabled public write access.
Question about resellers in LogicBoxes
4 years 4 days ago #315
The concept of WHMCS is to serve end users, your customers under your reseller account, on the same way Orderbox does.
Orderbox also offers full reseller management. This means you can convert yourself into a kind of "a small resellerclub registrar" but WHMCS cannot directly manage your sub-resellers. To manage with certain limits your sub-resellers through WHMCS, you need an Addon.
The sub-reseller addon is for Sub-Reseller Management and not for managing the products a sub-reseller has sold to his end customers. This is only possible through the Orderbox control panels. Orderbox is a very complex pyramidal system and WHMCS does not offer the concept of Orderbox.
However, you can sell and manage all orderbox products and services to your customers with WHMCS.
For example you can sell a complete reseller bulk hosting plan or a VPS Server to an end-customer. The customer can then setup his own WHMCS system using the service as an end-customer and at the same time, signing up with you a sub-reseller account to sell and manage the same products to his own end customers.
A Sub-reseller is in fact exactly the same like you: A Reseller with his own business. Your concern should be limited to selling to him, not what he sell to his customers.
The only difference between YOU and your sub-reseller: His reseller account is under your reseller account while YOUR reseller account is under another Reseller account such as ResellerClub, NEO, WHMCS, etc. etc. etc.
We are all sub-resellers and there is only one real Reseller at the very top level: Directi.