LiveZilla Live Chat Software
RCM - Resellerclub Mods

Welcome, Guest

TOPIC: domain still in account after transferred

domain still in account after transferred 2 years 7 months ago #404

i had a client transfer a domain to another registrar, it successfully transferred but it is still in the account.
it does not show in my reseller club account any longer.

should the module flush it or do i need to do this manually?

Sean
The administrator has disabled public write access.

domain still in account after transferred 2 years 7 months ago #405

let me clarify, the domain is still in the users account with my service but has been removed from resellerclub,

the domainsync cron also shows

Registrar Error
Website doesn't exist for DOMAIN.com

on a related subject, what would be the procedure for a client that does not want to renew a domain? would they just let it expire or is there a "request cancellation" that i have missed?

Sean
Last Edit: 2 years 7 months ago by seancon1. Reason: clarification
The administrator has disabled public write access.

domain still in account after transferred 2 years 7 months ago #408

  • Marco
  • Marco's Avatar
  • OFFLINE
  • Karma: 15
Hi,

Unfortunately we cannot use the built-in domainsync to handle transferred out domains. The error message "Website doesn't exist for DOMAIN.com" appears for inexistent domains as well as for domains pending transfer and inactive domains such as domains which are currently stuck in process.

Another problem is that RC does not have a dedicated error message for transferred out domains. However, domains which have been transferred out are marked as "Deleted" and I think we could use this status to handle it.

We may implement a solution to handle "deleted" domains and offer some options to select "mark as cancelled" and/or "delete from whmcs".
on a related subject, what would be the procedure for a client that does not want to renew a domain? would they just let it expire or is there a "request cancellation" that i have missed?

This is another headache in WHMCS. We have a domain status "cancelled" in WHMCS but no option to request cancellation like for products. I agree that we should offer the posibility to request cancellation. I will check to find a feasible way for implementation with the next update

Regards,
Marco
The administrator has disabled public write access.
The following user(s) said Thank You: seancon1, xtremehosting

domain still in account after transferred 2 years 7 months ago #410

Sounds good, i just wanted to make sure i was not missing a feature or neglected to upload a template modification.

thanks for everything!

Sean
The administrator has disabled public write access.
Time to create page: 0.112 seconds

Latest Tweets

More Tweets from resmods

Latest News

Black Friday and Important News!

Black Friday is coming and will start tonight! Don't miss it and get the best possible discount on our complete Portfolio!
Read more...

About Us

Who we are, what we do and everything else about Resellerclub Mods, a gIF Business Project: