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TOPIC: Import domains - user not showing up

Import domains - user not showing up 2 years 11 months ago #419

  • gbh
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I'm running RC & LB Tools v2.7.9 and WHMCS 5.3.6

I have a WHMCS user that I can 100% confirm is also a user in my Resellerclub account.
When going to "Import users" the user is also listed as "Found".

The user actually has some domains previously imported via :Import Domains"
example: imported from ResellerClub at 15-03-2014 19:18:14 - ordernum = xxxxxx, orderid = xxx, userid = xxx
but
When I go to "Import domains" now the user simply doesn't show up. No matter if I search for them individually or comb through "all users in WHMCS".
When doing this I can see all my other users fine and with no issue.


Any thoughts or help is greatly appreciated.
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Import domains - user not showing up 2 years 11 months ago #420

  • Marco
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Do you have more than one reseller account set up with the FREE Tools?
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Import domains - user not showing up 2 years 11 months ago #421

  • gbh
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No only have ever had a single account set up.
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Import domains - user not showing up 2 years 11 months ago #422

  • Marco
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And can you confirm that both email addresses for the customer are identical in whmcs and in your reseller account?

With identical we mean "case sensitive"

This email address is being protected from spambots. You need JavaScript enabled to view it. is not equal to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please check this and also make sure that the same domains are present under the customer in whmcs and for the same in you reseller account.

For domains the same rule: Mydomain.com is not equal mydomain.com
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Import domains - user not showing up 2 years 11 months ago #423

  • gbh
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bam!

that was it. one of the letters in the email in WHMCS was a cap.
fixed and resynced, domains for import showed up.
Many thanks!
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