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TOPIC: phone-cc missing

phone-cc missing 9 months 1 hour ago #795

I seem to be getting the phone-cc is missing error when trying to update any of my clients domains whois details.

It would appear that the country code is being passed to the API as part of the phone number instead of as a separate parameter, the following is just an extract from the module log showing what's being passed to the API

[country] => GB
[phone-cc] =>
[phone] => 441229******

The client profile in WHMCS does not include the country code stored as part of the phone number, so it appears that the module is appending this to the phone number rather than passing it in the phone-cc field.

I'm using WHMCS 7 latest and Free RC & LB Tools latest versions.

Is there a setting I've missed somewhere in ResellerClub or the module ?

Any help appreciated.
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phone-cc missing 8 months 4 weeks ago #796

  • Marco
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Hi,

Which registrar module do you use? If you use the WHMCS built-in ResellerClub registrar module, then you may contact WHMCS.

Regards,
Marco
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phone-cc missing 8 months 3 weeks ago #797

Thanks for the reply Marco, I had logged a support ticket with WHMCS as well, just thought there's a lot of people here using the logicbox module and they may have had an answer. According to WHMCS it's a known issue, unfortunately their provided workaround which was to just submit changes using the "use following fields" option doesn't seem to work either.
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phone-cc missing 8 months 3 weeks ago #798

  • Marco
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You're welcome,

OK, so it is an issue with the built-in Resellerclub registrar module from WHMCS. They may can provide a hotfix for this critical issue?
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