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Action Failed: License must be active to be reissued
This message means that the license is in reissued state and cannot be reissued again until set...
Can I reissue a License?
Yes, any license but trial can be reissued for free without limitations. Login into our client...
Can I update from a leased licence to an owned at any time?
Yes you can! Raise a support ticket and we will make the necessary changes from leased to owned....
Can I update my Trial Licence to any Licence type?
No, Trial Licences are unique for each customer and cannot be upgraded. If you like the product,...
Can I use my License on a local server/host?
Yes, you can but you need to setup your whmcs domain in your hosts file. If you use "localhost"...
Do you offer trials for your products?
We have stopped providing trial licences. You can however still request a trial by opening a...
From where can I get my API Key?
Your API Key is an alfanumeric string. You can fetch your unique API key by log in to your...
From where can I get my Reseller ID?
Your ResellerClub ID is a numeric value. You can fetch your ID by log in to your LogicBoxes...
How can I cancel my leased licence?
Login into your client area and click the “My Products / Services” link from the client menu....
How many times you make remote Licence validation checks?
Comercial mods makes each 3 days a remote validation check and free mods each 7 days. Once...
I do not receive the verification email
We always ensure that our Mailserver IP is not blacklisted using the monitoring service from...
I have configured all correctly but nothing works. Why?
Most probably you have not whitelisted your server's IP. Log into your LogicBoxes Reseller...
I updated the mod but still shows the message "update available"
On each update you should access the management interface or any product details page to validate...
Module Command Error Index: 0, Size: 0
This error message appears when you have not setup the product pricing slabs you offer with WHMCS...
My free licence order is still pending
Free licenses are not setup automatically and reviewed manually. If your license is not issued in...
My Order for a licence shows as FRAUD
Any product order is checked against your personal data and your IP address using maxmind's fraud...
My Order has been deleted without notice
Orders which are not compliant with our policies could be deleted without any notice. Some of...
My Server IP has changed and I got License Invalid error message
Whenever the Server IP, WHMCS Domain or WHMCS Installation path has changed, you need to re-issue...
What are your hours of support?
To contact pre-sales, Monday through Friday from 9:00 to 17:00...
What is the API URL?
The resellerclub API URL is https://httpapi.com and should not be changed.
What should I have in mind when upgrading / updating WHMCS?
Each time you update your WHMCS, incremental or full update, check if the...
Where can I reissue my License?
All Licences can be reissued for free without limitations. Login into our client area and click...
Where I have to whitelist my Hosting Server IP?
You need to whitelisted your Hosting server IP's. Log into your LogicBoxes Reseller Account ->...
Why is domain lookup and domainchecker so slow?
With the domain suggestion feature from WHMCS v6, domain lookup will slow down drastically if you...

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